These terms are an agreement between you and EATLIX FOODS PRIVATE LIMITED ("EATLIX", "we", "us") for using eatlix.in and the EATLIX apps and for buying meal plans. By creating an account or buying a plan you accept these terms, our Privacy Policy, Cancellation & Refund Policy andDelivery Policy.
1. The service
EATLIX prepares home-style meals and delivers them on a subscription in the areas we serve. You browse on eatlix.in; you buy and manage plans only in the EATLIX app.
2. Your account
- You must be 18 or older, or use EATLIX through a parent or guardian.
- You sign in with WhatsApp verification, Google or email. Keep access to them secure; you are responsible for activity on your account.
- Give us accurate details, especially your delivery address and map pin.
3. Plans and prices
- A plan is a combination of meals per day (breakfast, lunch and/or dinner, veg or non-veg), a food tier, and a duration of 7 or 30 calendar days.
- Prices are shown in the app before you pay and include applicable taxes. Price changes apply only to new purchases.
- Each day's menu is decided by EATLIX for your tier and diet. A non-veg plan may include veg dishes on some days. A veg plan only includes veg dishes.
- The meals, tier and duration of a plan can't be changed after purchase, except for a tier upgrade (section 6). For different meals, buy another plan.
- Your plan starts only after we confirm your payment. Plans do not renew automatically; we remind you before the end and you can buy again.
4. Cut-off, skips and pauses
- Each meal locks at its cut-off, a set time before it is served (shown in the app for your area). After the cut-off the meal is prepared and can't be changed.
- Before the cut-off you can skip a meal or pause a range of meals. A pause can't be undone.
- Each skipped or paused meal earns wallet credit equal to that meal's value, as shown in the app before you confirm.
5. Wallet credit
- Wallet credit can only be used to pay for EATLIX plans and upgrades. It has no cash value, can't be transferred or withdrawn, and isn't refundable.
- Each credit expires 30 days after it was earned. The oldest credit is used first.
- Credit is earned only by skips and pauses before the cut-off. Missed deliveries, cancellations and no-shows do not earn credit.
6. Tier upgrades
You can upgrade a plan to a higher tier (never down) for the same duration. The upgrade is a new plan on the higher tier starting from your next meal that is still before its cut-off. Its price is reduced by the value of your remaining unused meals, which are replaced by the new plan's meals.
7. Cancellation and refunds
You can cancel a plan in the app. Cancelling does not refund or credit the remaining meals. Refunds are made only in the situations in ourCancellation & Refund Policy.
8. Delivery
Meals are delivered to your chosen address around the serving times for your area. Each delivery is confirmed with a one-time code from the app. If we can't reach you after the attempts described in our Delivery Policy, the meal counts as used. Details are in the Delivery Policy.
9. Food and allergies
Our kitchen handles common allergens (such as dairy, nuts, gluten and eggs), and meals may contain them or traces of them. Menus list dishes, not every ingredient. If you have an allergy or a medical diet, please contact us before buying and decide whether EATLIX is suitable for you.
10. Acceptable use
Don't misuse the service: no false addresses, abuse of riders or staff, fraudulent payments, or attempts to interfere with the apps or website. We may suspend accounts that do. Any amount owed back to you will be handled under these terms.
11. Liability
We take care to deliver safe, good food on time, but delays can happen (traffic, weather, events outside our control). To the extent the law allows, our total liability for any claim about a plan is limited to the amount you paid for that plan. Nothing in these terms limits rights you have under consumer protection law.
12. Changes to these terms
We may update these terms. The version and date above will change, and we will ask you to accept material changes in the app. Plans you already bought keep the price you paid.
13. Governing law
These terms are governed by the laws of India. Courts at Patna, Biharhave jurisdiction, subject to your rights under consumer protection law.
14. Contact and grievances
EATLIX FOODS PRIVATE LIMITED
Email: [email protected] · Phone: +91 8544553890
Grievance Officer
Email: [email protected] · Phone: +91 8544553890
We will acknowledge your grievance promptly and respond within the time required by applicable law.