This policy explains how EATLIX FOODS PRIVATE LIMITED ("EATLIX", "we", "us") handles personal data when you use eatlix.in, the EATLIX customer app and the EATLIX delivery app. We process personal data under India's Digital Personal Data Protection Act, 2023 and other applicable laws.
1. The website (eatlix.in)
You can browse plans, prices and menus without an account. The website does not set advertising or tracking cookies and does not ask for personal data. If you check a pincode, it is sent to our servers only to tell you whether we deliver there and is not stored against you. If you use the contact or bulk-order form, your message is sent through WhatsApp or your own email app, and we receive what you choose to send.
Our hosting provider may record basic technical data (such as IP address and browser type) for security, and we may use privacy-friendly, cookie-less traffic statistics.
2. Data we collect in the apps
| What | Why |
|---|---|
| Name, verified WhatsApp number, email, Google account basic profile (if you sign in with Google) | Create and secure your account; contact you about your orders |
| Delivery addresses with a map pin | Check that we deliver to you and deliver your meals |
| Plans, meals, skips, pauses, wallet credit, orders, payments and invoices | Provide the service, keep accounts and meet legal and tax obligations |
| Payment status and reference IDs from our payment partner | Confirm payments and process refunds. We do not store your card or UPI details; the payment partner collects them directly |
| Device push token and app version | Send order notifications and your delivery code; tell you when an update is needed |
| In-app call records (who called, when, whether it connected) | Connect you and your rider without sharing phone numbers, and verify delivery attempts |
| Your consent and the version of these terms you accepted | Keep a record of your consent |
Delivery partners (riders): we also collect the rider's location only during active deliveries (to confirm arrival and failed-delivery attempts), and an optional profile photo that customers see only while that rider is delivering to them.
3. What others can see
- Riders see only your first name, delivery address and map pin for that delivery. They never see your phone number.
- You and your rider talk through an in-app call. If that fails, EATLIX support calls you from our official number.
- Kitchen staff see meal counts for preparation, not your contact details.
4. Service providers we share data with
We share only what each provider needs to do its job for us, under contract. They include providers of: cloud database, authentication and file storage; servers and hosting (website and API); payment processing; Google sign-in; WhatsApp (for login verification only); push notifications; in-app voice calling; and error monitoring. Our database and servers are in India (Mumbai). Some providers may process limited data outside India, as permitted by law.
We do not sell your personal data, and we do not share it for advertising. We may disclose data when required by law or to protect our users and service.
5. How long we keep data
- Account data is kept while your account is active.
- When you ask us to delete your account, we anonymise your personal details. Payment, order and invoice records are kept for as long as tax and accounting laws require, because we must keep financial records.
- Rider location is kept only as delivery proof for the related orders. Rider photos are deleted when a rider leaves.
- Phone numbers, one-time codes, login tokens and addresses are never written to our system logs.
6. Your rights
You can ask us to:
- give you a summary of the personal data we hold about you;
- correct or update it;
- delete it (as described above), or withdraw your consent. Withdrawing consent may mean we can no longer provide the service;
- let a person you nominate exercise these rights if you are unable to.
Write to the Grievance Officer below. We may need to verify your identity first. You can also complain to the Data Protection Board of India.
7. Security
We use encrypted connections, access controls, and encrypted backups, and we restrict staff access to what each role needs. No system is perfectly secure; if a breach affects you, we will inform you and the authorities as the law requires.
8. Age
EATLIX is meant for adults (18+). If you are under 18, a parent or guardian must create the account and agree to these terms.
9. Changes
We will update this page when our practices change and show the new date and version above. If a change materially affects you, we will tell you in the app.
10. Contact and grievances
EATLIX FOODS PRIVATE LIMITED
Email: [email protected] · Phone: +91 8544553890
Grievance Officer
Email: [email protected] · Phone: +91 8544553890
We will acknowledge your grievance promptly and respond within the time required by applicable law.